Important Consumer Information

ESTIMATED SERVICE COSTS:

We believe in fee transparency. You can access estimated service costs in the following ways:

– personalised quotes – contact our reception team on 3369 5959 for tailor estimates depending on whether you have health insurance or not. As we are providers for many funds, it is difficult to give an estimate as it depends on your health insurance and level of cover. After the consultation, our dentist’s will provide you with a treatment plan and estimated costs. Final costs may vary depending on your clinical needs. We’ll always discuss any changes with you before proceeding.

– private health rebates – we can assist you in checking your eligibility and rebates from your health fund.

FEEDBACK AND COMPLAINTS:

Your feedback helps us improve. We welcome compliments, suggestions and complaints.

– in-clinic feedback – speak with our receptionist about your feedback and this will be passed  on to the practice owner.
– online feedback – submit your comments by emailing us at admin@bardonsmiles.com.au or sonya@bardonsmiles.com.au
– external complaints – if you wish to escalate a concern, you may contact the Office of the Health Ombudsman on 133 646 or via www.oho.qld.gov.au.

We are committed to responding to all feedback within 3 business days promptly and respectfully.